Important Information about Viewing
Giant Panda Xiang Xiang
You can enter the lottery to view Xiang Xiang on this site.
Only those who have been selected in the lottery will be able to view the panda.
・Regarding membership registration, those who have previously registered for the "Mother and Cub Panda Lottery" can use the registered account.
・The time slot you apply to will be your viewing time.・Please enter the zoo at a time that ensures you are not late for your viewing time. (Note that you may be refused entry once your viewing time has passed.)
・The zoo’ entrance gate will close at 16:00. Please be noted for those applicants in the late time slots.
・Admission for viewing is valid only when the representative who applied for the winning lottery ticket is present.・Cancellations are allowed only during the lottery entry period. Please select a day you can certainly attend as well as a definite number of companions.
・It is not necessary to inform us if you cannot attend on the day or there will be less members in your party than booking numbers.
How to enter the panda viewing lottery
You must register as a member on the Ueno Zoo Panda Viewing Lottery Website to enter.
If you have not yet registered as a member, please do so by clicking on the “Registration” link at the bottom of this page.
You must verify your registration by SMS and email address to enter the lottery.
*SMS verification is a method to confirm your identity by using a mobile phone number.
*Email address verification is also used to confirm your identity together with the SMS verification.
When you have completed your registration, please enter the panda viewing lottery via the “Lottery Entry”.
The number of date and time slots one person is allowed to enter for during the lottery entry period is limited to one time slot per date during a viewing period.
(You cannot enter for multiple time slots for one date.)
・You can enter up to two people at one time including the applicant.
・Children up to junior high school students can accompany up to 4 people.
Example) If you won 2 adults, then you can accompany 4 children (4 children do not need lottery ticket) ➡ 6 people can view
・Those who have a disability certificate are also required to apply for the lottery.
・When the lottery entry period is over, the lottery will take place.
・When the lottery results are in, please check your results by clicking the “Lottery History” link on “My Page.”
・After you submit your entry, you will not be able to change your information.
Giant Panda Xiang Xiang Viewing
The QR ticket will be available from the “Lottery History” link on “My Page” from 0:00 on the date of viewing admission.
Giant Panda Xiang Xiang Viewing
・Please come to the Panda Forest in the East Garden during the reception hours you selected when you entered the lottery.
・At the reception, please display the representative person’s identification and QR ticket for the number of people you entered into the lottery.
・After reading the QR ticket, please queue up for the viewing and wait. We will guide you through the viewing area in order.
You can only enter lottery that is open for the lottery entry period.